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Returning Member
posted Dec 29, 2020 7:54:26 PM

Reactivate my turbo debit card prepaid

I was trying to find out why my turbo debit prepaid card said enter valid card number and information when I used this year to receive my first stimulus check back on April 15,2020.

0 10 3189
10 Replies
New Member
Dec 29, 2020 11:18:46 PM

They closed mine account .I been trying for 3 days to talk to someone and can't get a hold of any body

Returning Member
Dec 30, 2020 6:45:46 AM

I’m trying to do the same thing

New Member
Dec 31, 2020 9:23:08 AM

Been doing the same thing

New Member
Dec 31, 2020 11:47:02 AM

I've been trying to call and do the same please reply and keep me posted when someone finds out how to help

Returning Member
Jan 1, 2021 12:37:03 PM

Mine is doing the same.  I cannot access it. And when I try to log in it wont let me.  When I put my card number in it says it's not right.  And when I call I either get hung up on or told to call the number on back of my card. Which that's tune number I'm calling!!!

New Member
Jan 1, 2021 6:37:43 PM

Intuit Alumni
Jan 4, 2021 11:52:47 AM

For assistance with your Turbo Visa Debit Card activation issue, please visit TurboDebitCard.com or call toll-free at (888) 285-4169.  Please see How will the second stimulus impact me? for more information. 

Returning Member
Jan 6, 2021 11:55:45 AM

your info is actually useless when  cant get into the account and the automated phone bot is terrible

Returning Member
Jan 6, 2021 2:20:17 PM

Are they able to reactivate my card? I got notification on the 30th it was supposed to get deposited but then I call and they tell me my accounts deactivated either bc of of a negative balance or in activity. Ok well how come everyone else has negative balances and aren't closed? Makes no sense! I would have had my stimulus for myself and my children of they wouldn't have closed the account!!! So very angry I've used turbo tax for years! 

Expert Alumni
Jan 7, 2021 11:37:08 AM

TurboTax isn't who issues the card, so TurboTax is not able to help with this. 

 

This link might be helpful to you:  Turbo Card