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Level 2
posted Apr 16, 2020 1:56:37 PM

Re: Stimulus deposit on Turbo card

And now I’ve been locked out of the IRS portal for using too many times. They never said a word about how many times you’re allowed  to access it. I’m so confused about whether or not I’m going to get my stimulus deposited or check in the mail or if I should try another debit card I have. But now I can’t get back in.  I’m so frustrated. Someone should’ve given a heads up if the Turbo couldn’t be used

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1 Replies
Expert Alumni
Apr 16, 2020 2:40:18 PM

  • I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login 

 

  • I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

 

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.   

 

For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/