I'VE BEEN TRYING TO CHAT WITH A LIVE PERSON AND THIS IS WHAT I GET, I GO TO CONTACT US AND THEY HAVE PRE-LOADED QUESTIONS AND ANSWERS!
For help with your pre-paid Visa card:
Call (888) 285-4169
There is a “Help” link in the top corner of the web site for the card:
https://www.turboprepaidcard.intuit.com/