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New Member
posted Feb 26, 2024 9:09:24 AM

Military Discount is not applying at the end. Trying to charge full price on Deluxe.

I have tried all the suggestions from previous years from the form. Nothing is working. W2 is checked as active duty. Why is turbo tax not recognizing Military status?  It has other years. Deluxe is covered under the Free for Military correct?

1 3 3789
3 Replies
Expert Alumni
Feb 26, 2024 9:17:46 AM

This article says the Military Discount is applied when you File.

 

If this is not the case, you can Contact TurboTax Support for help.

 

Here's more info on Military Tax Filing. 

Level 15
Feb 26, 2024 12:49:21 PM

For the "Online" Deluxe or Premium..yep..free for Enlisted military folks.

 

Should be as long as you indicated your Military enlisted E-rank in the Personal Info section.

If it still doesn't work, see if Customer Support will work you thru it: 

What is the TurboTax phone number? (intuit.com)

 

 

Level 1
Feb 28, 2024 6:09:43 AM

I had the same problem. The Customer Support lady who was trying to help me seemed baffled why the discount wasn't showing up.  In the end, she had to generate a service code for me that canceled out the remaining balance.