Try manually entering your W-2. To manually enter your W-2 info:
- From Tax Home, open or continue your return.
- In the search bar, search for W-2.
- Select the Jump to link at the top of the search results.
- At We'll start with your W-2, select Work on my W-2 and Continue.
- If you land on the Here’s your W-2 info screen, select Add another W-2.
- Leave the employer ID section blank and Continue.
- Select Type it in myself and Continue.
- Follow the instructions to manually enter your W-2 info.
Thank you for your service. Don't forget to apply your discount if applicable.