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New Member
posted Apr 10, 2025 9:07:48 PM

Wages & Income tab - Blank page when W-2 Update button pressed

I am using a laptop (Win10) to submit taxes. However, the program displays a blank page after selecting "Update" W-2.  I performed TurboTax updates following the issue and restarted the program, but it did not clear up the blank page issue.

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1 Replies
Expert Alumni
Apr 18, 2025 1:25:28 PM

You can try these steps to resolve if you are using the online version:

  • Clearing your Cache and Cookies
  • Using a different browser
  • Opening an Incognito Window