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Level 2
posted Mar 30, 2023 7:55:30 AM

Using Premier CD. Need to set up talking with tax advisor on review errors.

I've done this every year for 20 years with Turbo Tax. We do a remote viewing, doesn't take long at all. Always been free. I opt for Premier every year. Where the hell is this feature at this time? That number ending 8848 is a complete assinine farce. Loops, trying to text or e-mail you, can't understand a simple command like "Talk with a customer service representative" or "...live agent." Can't get a live person at all. Anywhere. Googling reveals no customer service number.

 

Never seen TT look this bad. WHAT is going on?! 

0 6 650
6 Replies
Level 15
Mar 30, 2023 7:58:12 AM

Sorry----if you are using the CD/download you cannot get a "live" review with a tax expert.   Only the online software versions that are the "Live" versions include that one on one tax expert help.  If you are using the CD/download you are welcome to ask questions here in the user forum, or you can contact customer support.

 

 

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

 

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

Level 2
Mar 30, 2023 8:14:51 AM

jesus g-**bleep**, not you too!

 

Musk's swath:

https://techcrunch.com/2023/03/28/twitter-is-dying/

 

I recognize you as an old hand at TT (xmas...) . Give me a little insight into why this sudden huge impacting-to-me change? I would have voted NO hands down.

 

Now I'll try to pick up some pieces:

 

Is there some way to transfer my days-spent return done by CD to online, and get the expert? Please don't leave out any new costs one might incur if this is possible.

 

Fumed. 

 

Level 15
Mar 30, 2023 8:21:03 AM

I think it best to refer you to a TT expert:

 

@MichaelG81    @MonikaK1    @JosephS1    ?????

Level 2
Mar 30, 2023 9:38:16 AM

Hi again xmasbaby0. Can you please list any TT experts  who know good amounts as to stocks buys and sells? Most of my review errors surround these. Thanks.

Level 2
Mar 31, 2023 11:57:09 AM

xmasbaby0, I'm also asking - I initially though when you gave me the above experts one could ask them directly. Looking closer, I can't see any way to address my question(s) to them personally. Is there a way?

Level 15
Mar 31, 2023 4:26:53 PM

@j g Sorry you have had no replies from the experts I tried to call in.   You asked if there is an easy way to switch to the "Live" software from the CD; there is not, unfortunately.

 

Let's try     @DoninGA   @tagteam  @robtm