Select the version of TurboTax Desktop you have for instructions on how to reinstall for Windows.
TurboTax Download
- Turn off antivirus, VPN, firewall, and any third-party security software you have running. Disconnect any USB external hard drives.
- Download a new copy of TurboTax software (if you are using a download):
- Go to My Downloads and sign in to your TurboTax account.
- Select Downloads and find your download.
- Select Copy Code and Download for Windows.
- Close your web browser.
- From your desktop, right-click the Start icon and select File Explorer.
- Find Downloads and select the file you just downloaded.
- Right-click the file and select Run as administrator.
- On the User Account Control box, answer Yes to Do you want to allow this app to make changes to your device?
- On the License Agreement, check I accept the terms of the license agreement, and select Next.
- On the, Here’s what your installation will look like, select Install.
- You can uncheck Sure, count me in!
- On the Success! Ready to start your taxes? screen, select Launch TurboTax.
- On the Let's install the latest updates screen, select Update TurboTax20xx.
- If TurboTax doesn't start, double-click the TurboTax icon on your desktop.
- If your TurboTax icon has a shield, double-click to open TurboTax and skip to step 12.
- If your TurboTax icon doesn't have a shield, right-click on the TurboTax icon and select Properties. Choose the Compatibility tab and check Run this program as an administrator. Select Apply and OK.
- On the Successful Updates screen, select Continue using TurboTax 20xx. TurboTax will try to restart.
- If it doesn't, double-click the TurboTax icon on your desktop.
- On the License Agreement screen, select I agree.
- On the TurboTax 20xx Activation screen, select the License Code box and use CTRL + V to paste in your license code. Select Activate TurboTax.
- On the TurboTax 20xx Activation - You're all set screen, select Get Started. You're ready to start using TurboTax.
TurboTax CD
- Insert the TurboTax CD into the CD drive.
- If a message appears, select Cancel, No, or press ESC to exit.
- Hold Windows and R simultaneously.
- In the Run window, select Browse, and locate your CD-ROM drive.
- On the TurboTax CD, select the Setup.exe file, then Open.
- Restart your computer.
From the %temp% directory
- Hold Windows and R simultaneously.
- Enter %temp% and Enter.
- Find and select the ckz_ folder (example: ckz_H1XF). If there's more than one, select the most recent folder. Right-click and select Cut.
- Right-click on a blank area of your desktop and Paste.
- The ckz_ on folder should now be on your desktop.
- Double-click to open ckz_.
- Right-click on Setup and select Run as administrator.
- On the User Account Control box, answer Yes to Do you want to allow this app to make changes to your device?
- On the License Agreement, check I accept the terms of the license agreement and select Next.
- On the, Here’s what your installation will look like, select Install.
- You can uncheck Sure, count me in!
- On the Success! Ready to start your taxes? screen, select Launch TurboTax.
- On the Let's install the latest updates screen, select Update TurboTax 20xx.
- If TurboTax doesn't start, double-click the TurboTax icon on your desktop.
- If your TurboTax icon has a shield, double-click to open TurboTax and skip to step 13.
- If your TurboTax icon doesn't have a shield, right-click on the TurboTax icon and select Properties. Choose the Compatibility tab and check Run this program as an administrator. Select Apply and OK.
- On the Successful Updates screen, select Continue using TurboTax 20xx. TurboTax will try to restart.
- If it doesn't, double-click the TurboTax icon on your desktop.
- On the User Account Control box, answer Yes to Do you want to allow this app to make changes on your device?
- On the License Agreement screen, select I agree.
- On the TurboTax 20xx Activation screen, select the License Code box and use CTRL + V to paste in your license code. Select Activate TurboTax.
- On the TurboTax 20xx Activation - You're all set screen, select Get Started and continue through to use TurboTax.