Tax help for military filers

@awlinebarger We cannot see your tax return.    You are going to have to look it over very carefully.   Print out your Form 1040.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-get-a-copy-of-a-return-i-filed-thi...

You have been saying that you did not receive the right amount for the child tax credit.   The 2021 child tax credit is $3600 for a child up to age 5; and $3000 for children age 6 to 17.   The "advance" payments would have been for half of that total amount.

 First-----did you receive any advance CTC payments between July and December?   Did you receive letter 6419 for that?   The amount for child tax credit advance payments should have been $300/month for  children under the age of 6, and $250 per month for children age 6 to 17.    What total amount did you receive for the advance payments?

Now look at line 28 of your Form 1040.   What do you see there?   Is there an amount that equals the other "half" of the CTC?   You get the other half as part of your refund.   So for instance if you received $3000 between July and December, you should see $3000 on line 28 now.

And you say you did not receive stimulus payments.   You were asked to enter the amount you received for the 3rd EIP payment----the stimulus amount of $1400 per person that was sent out from mid-March onward in 2021.  Check your bank records---did you receive deposits or checks for $1400 per person during 2021?  Did you receive letter 6475 from the IRS?   Did you enter the amount(s) from letter 6475 in Federal Review for the recovery rebate credit?   What is on line 30 of your Form 1040?

Now---look at the IRS online account.   What does the IRS show that they sent to you (and to your spouse?)?

https://www.irs.gov/payments/your-online-account

Is the IRS correct?   Or is the IRS wrong?