If you are using TurboTax and get the "snag" message, try these troubleshooting steps:
- If using Desktop - Make sure the software is updated . See this help article for instructions to run a manual update.
- Reboot your device.
- Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. Please see this help article for more information.
- Clear cache and cookies
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If you are still having trouble, you might also try these steps if using Desktop version:
- Run the Windows System File Checker tool to repair missing or corrupted system files.
- Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
- Restart your computer in Selective Startup Mode, and then install TurboTax.
- Install TurboTax on a different computer.
If you have tried all of the troubleshooting steps and the issue is still not resolved:
See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.
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