Retirement tax questions

@VolvoGirl 

Lost my internet for awhile....panicking while I restarted stuff  took too long.

My battery backup actually failed with a relatively new battery.

 

That edit made more sense.......i.e. before vs minus

____________________

Anyhow, I can see it could have been two different things:

Either:

1) they didn't actually have the right numbers entered into their box 5 

or, 

2)  They added all the existing boxes up and only thought the gross total should have been $57k.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*