This forum is just a PUIBLIC discussion forum......no one in this forum can see your account or your tax return.
And, if you have already filed your taxes (as already noted above), no one here can tell what the hang-up may be at the IRS.
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BUT...If you have not yet filed your taxes, and IF you want to call the regular TTX Customer Support, you go this way:
What is the TurboTax phone number? (intuit.com)
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However, you appear to have signed up for the more expensive "LIVE" service.
If you have been using that, then you need to contact the special agents provided for your tax filing as described here:
How do I connect with a tax expert in TurboTax Liv... (intuit.com)
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... Whichever way works for whatever specific questions you may have .....
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
