Please try the following steps to troubleshoot your TurboTax app:
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Completely shut down your phone or tablet.
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Restart your phone or tablet.
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Update Google Play/iOS if asked.
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Relaunch the TurboTax mobile app and try it again.
If you still continue to have the same problem, please click the link to contact TurboTax customer support.
Please click How do I use the mobile app? to learn more.
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