@btehrani93 If you're still experiencing issues, here is the list of troubleshooting steps for the desktop software, including methods (such as temporarily disabling antivirus software) mentioned above:
1. First, make sure your software is fully updated, and then try again.
2. If the manual updates do not resolve the issue, there are some general FAQ troubleshooting practices for issues with TurboTax Desktop:
To make sure TurboTax runs smoothly:
- Make sure your computer meets the minimum system requirements.
- Make sure you have administrator rights on your computer and TurboTax is running as administrator:
- Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, select the Run this program as administrator box and select OK.
- In the Control Panel under Internet Options, add https://*.intuit.com to Trusted Sites. Set security level to Medium.
- Turn off antivirus software and Windows Defender.
- Add TurboTax Desktop to your allowed apps in Windows Defender.
- Clean up and defragment your hard drive.
- Run Windows Update to keep your computer up-to-date.
- Update your computer's hardware drivers.
- Update your security software for firewall, virus, and spyware protection.
- Make sure you're the only user on your computer running TurboTax. If you're not, switch users and sign out of TurboTax from the other account. If you can't do that, shut down your computer and try again. (Error: 70001)
Alternative steps for Mac users.
3. You can also uninstall and reinstall your desktop product (this has worked for some users). *Make sure that you save and back up your file (you do not want to lose any data - See: How do I back up my tax file in the TurboTax Desktop software?
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