Since none of the suggestions offered have worked, and you have already tried basic troubleshooting steps, I suggest that you could clear the return and start over in TurboTax Online if that works for you. See here for instructions.
You can erase your return and start over as long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered your product.
If you'd rather try to have a live session with TurboTax Support, see here for details.
If you have already submitted payment, the other option as a last resort would be to request a refund. See this help article for details.
@jsobier
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