There could be a number of reasons. Is one of the children older than 16? If so, you do not get the child tax credit for that child for 2022, but you can still get the $500 credit for other dependents for the child. If they are both under the age of 17, please provide some details here.. Did you enter Social Security numbers for each child? Was one of them born in 2022?
And.....you posted your question from the online Deluxe Live software ---- if you are really using that Live software you can talk to your tax expert for help.
You are posting from TurboTax Live. You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
https://ttlc.intuit.com/questions/1900923-what-is-the-child-tax-credit
https://www.irs.gov/help/ita/does-my-childdependent-qualify-for-the-child-tax-credit-or-the-credit-f...
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
