I would first try clearing your cache and cookies, then closeout and re-open your browser and log back into TurboTax. You may also want to try a different browser.
For additional assistance, please see the TurboTax FAQ below on how to import my donations from ItsDeductible:
How do I import my donations from ItsDeductible?
If you need further assistance, the best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using in the following TurboTax FAQ: What is the TurboTax phone number?:
