I would suggest trying to close out of TurboTax and delete cookies and clear your cache Then sign back into your TurboTax account.
If that does not fix the issue, you may also contact customer care here.
Please be sure to enter the correct product, edition, and a detailed description of your issue. Once you fill out the form you will be given a service ticket number and a phone number to contact customer care. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.
