The daycare provider does not give you a W-2 unless you work as an employee there. They are supposed to give you a statement that shows what you paid in 2019 for childcare. But do you still owe them for 2019? That is why they are holding back your statement. You did not really pay what you should have paid in 2019. Were you planning to say that you paid it all on your tax return even though you did not pay it? Ask them for a statement that shows what you actually did pay in 2019--that is all you can claim for the childcare credit.
And....
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