Yes most of us here are other users. Sometimes an employee will answer. It will say employee by their name or Moderator, etc.
You can get help for different years. Have you updated your program? Go to Online - Check for Updates.
Or Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
