Then You should call Customer Support.....they need to see the actual problem in order to have a repair ticket submitted to get it fixed.....this would affect hundreds-of-thousands of Utah W-2 workers, and unless they complain thru official channels.......nothing happens.
THIS is not an official channel...it's a user's forum
______
If you are not using the "Free" version, you can get a phone number here:
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
