Are you asking about the 24.99 state efile fee in the Desktop program? Don't use the word Refund. Say Billing Issue instead.
Contact Customer Service You need to pick the CD/Download program in the product drop down box.
5am-9pm Pacific Time Monday -Sunday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
