State tax filing

If you paid the 24.99 twice call again and explain it differently.  Say it's for the Desktop State efile fee.

 

Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632