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State tax filing
If you paid the 24.99 twice call again and explain it differently. Say it's for the Desktop State efile fee.
Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
‎April 24, 2020
11:35 AM