Why won't it let you efile NY? In fact in the Desktop CD/Download program NY is free to efile. You have to pay to efile other states. But you can only efile state if Federal was first efiled and accepted.
Better call in and see what's going on. Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
