@bh10
As to the possibility that her WI software is not updating...there have been some posts from others that their State was no updating properly. They found out that their virus/firewall software was blocking it (Bitdefender was one). Even if on two computers, one allowed it , the other didn't...probably due to some more aggressive setting in the Virus software.
What you might try is turning off the Virus scanner just before doing a software update, and see if that works (being sure to turn it back on right afterward)
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
