IF on Windows 10, there were updates released this week. IF partially-installed, but not rebooted, that may be blocking things. Customer Support s also available if you want help on the phone.....or as @VinuthaM suggested...more info about your exact computer system:
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
____________________
Another option....in past years with H&B (and only with Windows computers), downloading and installing the Manual TTX update has helped that particular problem:
https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-...
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
