If you are using the Online version, please see these steps here:
- Log completely out of Turbo Tax.
- Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
- Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".
Clear Cache
Delete Cookies
If you are using the Download/Desktop version, you will need to make sure you have updated your software. To manually update for Windows, please see the Help Article here. For Mac, please see this Help Article.
If none of the above steps resolve the issue, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.
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