Have you updated your software? We are unable to see what version you are using.
If you are using the Windows Download/Desktop version, try to manually update by using the instructions in the Help Article here.
If you are using Mac, try to uninstall and reinstall the software using the instructions in the Help Article here.
If the above steps do not work, we would like to take a closer look. Please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.
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