@Chaacolate wrote:
I have followed those steps. When I get to step 3, there is a screen saying states are $40 each and from there, I am taken to a payment portal.
I’m not trying to e-file yet, just download and start the state that is included with the product I purchased.
Contact TurboTax support, explain the situation and they should be able to push a state program to your download account at no charge.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
