Does your Mac meet the system requirements? For 2025 you need OS 14 Sonoma. Mac & Windows System Requirements
https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...
Or did you download the Windows version?
How to get started and install the Desktop Download program
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...
