I assume you have the Desktop program. Why did you buy a second program? You can't get another free state or more efiles by installing another program. It doesn't work that way. It might have been cheaper just to buy the second state program in the first Deluxe. Call in and see if you can get a refund for the second program.
How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991
