If you are using the Online version are you in the right account? How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...
It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/
You might have to Click on Add a State to let you back into your return. Also it is too late to file an extension if you haven’t yet. Just file your return. You can efile until Oct 15.
