Please see how do I finish a prior-year return that I started in TurboTax Online for more details on what you can do to complete and file your prior year tax return. You will need to download TurboTax Desktop for 2023 as the online option is only available for 2024 tax returns.
Make sure you are logging in using the same credentials that were used to prepare your 2023 tax return. See this link to verify the accounts you may have under your information.
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