Check to see if you used an online account with TurboTax to file a 2024 tax return. What does it say in the account? Does it show that a return was accepted?
Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...
Account Recovery
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