After you file

Here's how you can request a refund and some steps to troubleshoot the W-2 import issue:

Requesting a Refund for TurboTax Premier (2 ways)

1. You can request a refund using the form at this link TurboTax refund request form
2. Or Select your product to learn more about if you qualify for a refund.
   • TurboTax Desktop
     • You can request a refund for TurboTax Desktop products using the form below. Only purchases made directly through TurboTax (including TurboTax Advantage) or through one of our authorized retailers/resellers qualify for our 60-day money-back guarantee.
   • TurboTax Online or Mobile
     • Instead of using the form below, you can also request a refund through your Intuit account.
     • Sign in to your Intuit account.
     • Select Products & billing.
     • Select your product and then select Payments.
     • Select the three dots beside your order to request a refund.

Troubleshooting W-2 Import Issues

If you're having trouble importing your wife's W-2, here are some common reasons and solutions:

1. Employer's EIN Missing: Ensure the Employer Identification Number (EIN) is correctly entered.
2. Control Number Missing: Check if the Control Number (Box D) is present.
3. Box 1 Amount Missing: Verify the Box 1 amount; you can use the Year-to-Date (YTD) gross federal wages from the final pay stub if needed.
4. Employer Not a TurboTax Partner: Some employers' payroll services may not be TurboTax Import Partners

If these steps don't resolve the issue, you can manually enter the W-2 information on the screenshot you provided select - eType it in myself and follow the instructions to manually enter your W-2 info

For more details, you can refer to the TurboTax W-2 import help page