Are you signing onto the ItsDeductible website with the same User ID that you used to enter the donations?
See this TurboTax support FAQ for how to view all of your TurboTax accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...
Go to this TurboTax website for ItsDeductible - https://turbotax.intuit.com/personal-taxes/itsdeductible/
