@docbrown Have you started a 2023 tax return using the online editions and signed onto the account with the same User ID you used for the 2020 return?
If so, and the 2020 PDF is not available you will need to contact TurboTax support for assistance.
Support is open from 5am to 5pm Pacific time, Monday thru Friday.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
If support cannot get the 2020 PDF available for you to download, you will need to recreate the 2020 tax return using the 2020 tax data file.
Since you paid for the 2020 online edition support should be able to push a 2020 desktop installation file to your download account at no charge.
See this TurboTax support FAQ for completing a tax return originally started using the online editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/finish-prior-year-retu...
A 2020 tax return can only be printed and mailed using TurboTax, it cannot be e-filed.
