You will need to switch to the Desktop program to continue or finish or to add a state. Or get the blank forms from the IRS or state and fill them out by hand. You need to use a full Windows or Mac computer. And mail the return. If you paid for the Online version ask support to give you the Desktop program download.
https://support.turbotax.intuit.com/contact/
How to finish a prior year online return
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...
You will first need to download the tax data file from Online. It will end in .tax2022, .tax2021, .tax2020. You can download the tax file for free. Then you need to install the Desktop program.
After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).
