Your refund for a 2015 return you filed in 2016 did not come to you? TurboTax never knows if the IRS has issued your refund. The IRS does not share any information with TurboTax after you file your tax return. A better question might be why you have waited this long to ask. Your refund was not sent to TurboTax. If--way back in 2016 -- you chose to pay your TurboTax fees from your federal refund, then a third party bank was involved. When you choose refund processing, the refund goes first to the third party bank. The bank takes out your fees to pay TurboTax, and sends the rest of the refund to you.
The chances of tracking down a 2015 refund now in 2023 are not good. Best of luck.
Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
