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After you file
And...if you have to make any changes to it before you file it, you will have to do that by downloading the CD/download software, since it will not be possible now to use the online program to make any changes.
Your return can only be filed by mail now; it cannot be e-filed.
If you need to add information or make changes before you print the copy you want to mail in, you will have to wait until the account is unlocked, then:
If you already paid for your online software you can ask customer support for a download of the desktop software.
They are available from 5 a.m. to 9 p.m. Pacific time Monday-Friday.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
If you are getting a refund, there is no penalty for filing late. If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe. Only the IRS will calculate this—TurboTax will not calculate it.
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.
Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.