@Milani mom If you entered incorrect bank account information then the direct deposit could not be made. So now SBTPG has to issue a paper check to you instead, and mail it to the address on your tax return. Did you enter your mailing address correctly? Only SBTPG can tell you when they will mail that check so you can ask them. It will be mailed by first class mail, and we hear that it will be a very plain envelope. Do not mistake it for junk mail and throw any mail away without opening the envelope. Watch your mailbox for the check.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
