TurboTax cannot contact the IRS on your behalf. TurboTax simply provided the software for your do-it-yourself tax return. Once you file that tax return, TurboTax receives no information at all.
Did you choose to have your TurboTax fees deducted from your federal refund? If you did , then you can check with the third party bank that handles refund processing to see if something went astray.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
