Please contact support for assistance.
This FAQ will provide you with the steps to contact an agent.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
How to contact my Full-Service expert?
https://ttlc.intuit.com/community/taxes/discussion/how-to-contact-my-full-service-expert/00/1950947/...
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