@ruelasstephen wrote:
I am experiencing the same problem! The where’s my refund app says an adjusted refund after offsets of $1400 & turbo tax only deposited $158! Every time I ask all I get is “you must’ve had offsets”, I GET THAT but after the offsets the ADJUSTED REFUND says $1400 was deposited so where is it?!?
If the IRS website indicates that $1,400 was sent on a specific date and you only received $158 and you requested to have your TurboTax account fees paid from the federal tax refund you need to contact an agent at the Santa Barbara Tax Products Group.
When you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
Or https://taxpayer.sbtpg.com/
Call 1-877-908-7228
