Did you use Pay with Refund for your TurboTax fees? If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third-party processor (SBTPG) to have the fees and the service charge deducted. SBTPG will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund or the amount of your refund, you will need to contact SBTPG, toll-free at 1-877-908-7228 or go to their secure website.
The IRS may issue a smaller refund because of an adjustment or refund offset. If this is the case, you will receive an explanatory letter from the IRS. For more information, please see: Why is my direct-deposited refund or check lower than the amount in TurboTax? For specific questions regarding your tax refund, you can contact the IRS by following the steps in this help article: How do I contact the Internal Revenue Service (IRS)?
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