You'll need to mail your return, of course. Here's the TurboTax FAQ with instructions for Filing by Mail.
How do I print and mail a return in the TurboTax for Windows CD/Download software?
To request a refund for your state e-filing fee, you'll need to contact TurboTax Customer Support using the info I'm linking below. When entering your subject matter, don't use the word "refund". Instead, use the words "billing issue". A Support rep will be happy to assist you.
What is the TurboTax phone number?
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
