In this case, I would suggest contacting the IRS to initiate a trace.
When calling the IRS do not choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do not choose Option 1 (refund info).
Choose option 2 for "personal income tax" instead.
Press 1 for "form, tax history, or payment".
Press 3 "for all other questions.
Then press 2 "for all other questions
When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.
After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.
Please see the link below for the IRS phone number and hours:
How do I contact the Internal Revenue Service (IRS)?
@0Kathryn0
