I am so sorry you are finding out this way. The IRS can and does withhold tax refunds (a refund offset) if you have certain prior debt obligations such as past-due income tax, child or spousal support, student loans, or state unemployment compensation debts. If this has happened, you should get a letter from the government explaining why you didn't get the entire refund.
If you have not received a letter just yet, you may want to reach out to the IRS directly for assistance. Please see the FAQ link provided below for additional information:
Why is my direct-deposited refund or check lower than the amount in TurboTax?
@Jumana
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