@Aweiler81
Your information may not have populated yet, or you are not entering your exact refund amount. This will be what was calculated, not after the fact if you paid any fees with your return. For additional details, see this Help Article.
@rawblud
Is this when you login to TurboTax that it is stating "user deactivated"? If this is the case, please reach out to us directly here via the Help Article so we can access your information and further assist you in this matter.
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