It is a good idea to first clear your cache and cookies - which means removing all of the temporary programs that can gum up your web browser. If that doesn't work, try using a different web browser.
If that doesn't work I would recommend using the "Live Expert" help in the right upper corner to see if having someone walk you through helps.
Here is a link on how to clear your cache and cookies.
Here is a link to finding a TurboTax expert.
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**Mark the post that answers your question by clicking on "Mark as Best Answer"
